FAQs

SHOPPING FAQS

How can i get in touch with customer service ?
You can contact customer service by phone or by email. Click  to send an email. You can reach our customer service hotline by calling  +62 831-8050-7571

Is there a minimum order value  ?
No, there is no minimum order value

How can i return items ordered through Zerofeel.official ? 
In order to return goods purchased online and receive a refund, we kindly ask you to complete the returns form contained in the package you received and send it back together with the goods in question. We would be grateful if you could also specify the reason for the return, this will help us to further improve our offering in the future. Please repackage the goods thoroughly to avoid transportation damage and ideally re-use the original packaging. Please be informed that items purchased in the Zerofeel online shop cannot be exchanged for other goods neither online nor in any Zerofeel retail store or outlet.

I have received an item in the incorrect colour size. Cna you send me the item in the right colour ? 
We apologise for this mistake. Please send the item in question together with the completed return form contained in the package back to sloggi free of charge and place your order again.

What methodes of payment does Zerofeel offer ?  
Zerofeel provides you with the following payment methods for your online purchases: Debit/ Credit Card, E-Wallet, midtrans payment.
You can read more about our payment methods on the website

What Makes Zero Feel Different from Other Underwear ? 
Zero Feel is designed with comfort in mind. Zero Feel materials are designed directly from Japan and manufactured to a high standard. With a seamless and light weight design, you will feel a comfort that you have never felt before.

How Can I Adjust Zero Feel When I Wear It ? 
Zero Feel is designed to be very practical, soft material and can be adapted to any body shape, providing comfort when used all day long.

Are There Any Special Tips When I Wash Zero Feel? 
Zero Feel uses the best materials so you can wash it multiple times without fear of shrinking the fibers. We recommend washing in a smooth cycle without ironing to maintain the durability of our products for a longer usage time